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Preparing for Holiday Customer Service Without Extra Staff
The holidays are magical—until your inbox explodes. Shipping questions, order updates, returns, and the classic “Where is my package?” emails all hit at once. For small teams, hiring seasonal help isn’t always realistic, which is why mastering holiday customer service small business strategies is essential. With smart automation , clear touchpoints , and a little preparation, you can protect your customer experience without burning out your team—or yourself. Common Customer
G'Tobia Washington
Dec 22, 20252 min read


How Small Businesses Can Plan Post‑Holiday Promotions on a Budget
Thanksgiving leftovers? Great. But don’t let your holiday marketing strategy go stale. While the turkey settles and Black Friday madness dies down, savvy small businesses know this is prime time to roll out post‑holiday marketing small business strategies. It's the season of returns, redemption, and reconnecting—and you don’t need a hefty budget to keep those registers ringing. Planning Your Post‑Holiday Strategy Once the pumpkin pie is gone and the last “thankful” post is
G'Tobia Washington
Dec 1, 20252 min read


Using AI to Personalize Holiday Customer Experiences
It’s holiday season — your customers are listening, but their tolerance for generic messaging is zero. That’s where AI personalized marketing small business becomes your secret weapon. By leveraging smart tools to deliver tailored messages, you can boost engagement , refine your content strategy , and use automation to scale without losing the human touch. Let’s explore why personalization matters, how AI can help segment your audience, and how to craft campaigns that actua
G'Tobia Washington
Nov 24, 20252 min read
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